Careers

Do you love serving others? We do. It's not only our job, it's our greatest privilege. And we're always looking for those who share our passion. From culinary pros to front desk managers (and dozens of positions in between), if you like the hospitality industry, we think you'll love The Garden City Hotel. Scroll down to view current career opportunities. All positions require scheduling flexibility, including weekends and holidays.

EOE/M/F/D/V

Food & Beverage

Food and Beverage Manager

The ideal candidate will have fine dining, upscale restaurant experience. You will have experience in restaurant operations, personnel management, and employee training and development. You must be a dedicated hands-on trainer, who strives for and demands excellence, able to guide and teach staff to be fully knowledgeable of menus, sales and service.

Polo Restaurant Hostess/Host

Responsibilities of this position include, but are not limited to, courteously greet and escort guests to tables and assist in seating, ensuring Hotel standards of service. Assist in preparing the Restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book, assist in monitoring the guests’ needs. Experience with 'Open Table' preferred but not required.  Computer skills are required.  Experience in a fine dining restaurant preferred.

Polo Cocktail Server

Responsibilities include, but are not limited to, take orders, retrieve and serve alcoholic, non-alcoholic beverages and small plates to guests, courteously and efficiently according to Hotel specifications. Assist in the maintenance of the outlet area and equipment. You must have fine dining restaurant experience and full knowledge of liquors and wines.

Banquet Server (Part Time)

Responsibilities include, but are not limited to: set up assigned tables, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to Hotel specifications and group requirements, courteously and efficiently. Maintain cleanliness and condition of work areas and equipment. Applicants should have good people skills and a pleasant personality. Must have prior Server experience in catering and or fine dining establishment. Our servers earn base pay plus lucrative gratuities.

Convention Services Houseman

Responsibilities include, but are not limited to, set up designated function rooms to group's requirements in accordance with Hotel standards. Maintain cleanliness and working condition of all respective equipment, guest and service areas. Flexibility with scheduling is required. This is a guest contact position; you must have excellent interpersonal skills. Prior experience preferred.

Main Kitchen Cook

Responsibilities include, but are not limited to, planning, prep, set up and provide quality service in all areas of food production for menu items and specials in designated outlets in accordance with standards and plating guide specifications. Must be able to read and follow menus and recipes. Visually inspect, select, and utilize only food items of the highest quality in the preparation of menu items. Perform other tasks as assigned by the Executive and Sous Chefs. Maintain organization, cleanliness and sanitation of work areas and equipment.

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Rooms Division

Housekeeping Floor Manager

Responsibilities include, but are not limited to: prepare and distribute assignment sheets to assigned staff and review priorities. Supervise, train and inspect the performance of all Housekeeping/Laundry/Valet staff ensuring that all procedures are completed according to standard. Assist where necessary to ensure optimum service to guests. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge at all times of status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff. Complete other Housekeeping assignments as directed by the Executive Housekeeper. Must have prior hotel Housekeeping management experience. Must possess excellent supervisory and interpersonal skills.

Housekeeping Room Attendant 

Responsibilities include, but are not limited to clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms. Complete other cleaning projects as assigned.

Housekeeping Houseman 

Responsibilities include, but are not limited to, clean and maintain all corridors, vending areas, elevators and landings, and service areas on guest room floors, ensuring hotel's standards of cleanliness. Provide linen & glass supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Floor Supervisor. Complete other cleaning projects as assigned by Executive Housekeeper. Flexibility with scheduling is required.

Laundry Attendant 

This position is responsible for processing all soiled hotel bed linens, terry and food and beverage table linens by operating all laundry/dry cleaning machinery according to hotel standards; clean, press and finish staff and guest garments. Also responsible for handling guest laundry requests, transporting guest laundry to laundry room and returning cleaned laundry to guest room.

Reservations Sales Agent

Reservations Sales Agents play a leading role in generating revenue for the hotel. They field inquiries for transient reservations and must convert as many of these calls as possible into confirmed reservations. After quoting rates appropriate to specific requests, they must obtain agreement from the caller and confirm a reservation. They must be able to follow sell strategy as determined by revenue management; listen and communicate effectively with a wide range of callers; close the sale; and input detailed information into the property management system (Opera), accurately and efficiently. The position is also responsible for providing overall reservations support for the hotel. They are responsible for handling group blocks and inputting rooming lists, selling gift certificates, processing travel agent commissions, and proper coding of market segments and corporate accounts. Ideal candidate will have prior experience in the travel agency or hotel industry.

Guest Service Agent

The responsibilities of this position include, but are not limited to, check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and assistance to all guests and visitors; provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information; provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX. Also play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. This is a full time position that requires flexibility with scheduling. Hotel experience preferred.

Guest Service Dispatcher / ‘ONE’ Desk Attendant

Provide administrative and guest service support for In Room Dining, Housekeeping and Engineering. Responsibilities include, but are not limited to, computer input, filing, tracing, answering telephones, printing reports, maintain departmental records/logs for guest service requests, take and input guests' Room Service orders; ensure receipt of orders by Servers and settle checks in the P.O.S. system according to Hotel specifications, process payment of guest checks in accordance with Accounting requirements and maintain accountability for all financial transactions. Also, provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX. Applicant must have excellent communication skills, well- spoken have a clear and friendly phone voice, be detail oriented, be able to multitask in an extremely fast paced environment. Previous hotel or food and beverage experience is a definite plus. Working experience of Micros and HotSos is highly desired but will train the right candidate.

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Sales

Sales Coordinator

Responsibilities include, but are not limited to, providing Administrative and Sales & Marketing support to Director of Sales & Marketing and Sales Managers. Excellent administrative skills required including computer skills, interpersonal communication skills, must be detail oriented and excellent organizational abilities required. This position will participate in team Sales blitzes; provide site inspections to prospective guests/clients; qualify general Sales inquiries; maintain Sales, Marketing and promotional literature; assist in preparing Sales Managers for sales business trips; communicate Sales activity with all hotel departments; assist in maintaining Marketing/Press database; assist Marketing Manager with social media networking support, and other Sales and Marketing support projects as needed. Experience with Delphi, Opera and Hotel Sales preferred.

Conference Services Manager

Plan, organize and manage the in house details for Group bookings. Participate in negotiating meetings, functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues and profits while delivering a quality product. Coordinate arrangements for Group bookings and is directly involved and responsible for gathering details and communicating them to the appropriate departments.

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